Valley First

Making a Claim

Need to make a claim? No problem. We've made it simple for you to report a claim. If you need to make an emergency claim, you can find that information below.

Manage Cash Flow

Use this handy financial projection & cash flow worksheet to organize your business finances.

Learn more

Property Claim

Reporting an Emergency Business Claim

We are always here to help you.

  • If you are experiencing a fire, or a burglary, get out of your building and call 911 first.
  • If you have water or external property damage, do what you can to prevent any further damage.
  • If you know of a contractor who can help quickly, consider calling them. If not, don't worry, we can help.

Report an emergency claim:

  • Call us at our toll-free number 1-877-817-8347 (in Canada). Your call will be answered 24 hours a day, 7 days a week.

Reporting a Non-emergency Claim or Inquiring About Your Existing Claim

Here are some of the things you'll need to gather:

  • Your details including your policy number, or claim number.
  • Details of any third parties involved.
  • An indication of the value of the claim, such as purchase price, replacement cost, repair costs, or the extent of the damage.
  • We also recommend you try to locate your insurance policy documents to check what's covered.

If we have acknowledged your claim already please contact the number given on the acknowledgement.

By phone

  • Call us at our toll-free number 1-877-817-8347 (in Canada). Your call will be answered 24 hours a day, 7 days a week.

By e-mail

After you contact us, we will do the following for you:

  • Answer any questions about your policy
  • Contact insurance companies if needed
  • Arrange for repairs from a restoration company for you if needed
  • Represent you to resolve any potential questions or issues during the claim process

Auto Claim

Reporting an Auto Claim

If your business vehicle has been damaged or involved in an incident, you must report it to ICBC.

To report your ICBC auto insurance claim contact ICBC-Dial-a-Claim:

  • Toll free 1-800-910-4222
  • Lower mainland: 604-520-8222


More information

You can also find information from ICBC on steps for a claim here.

Note for some claims, ICBC also allows you to report a claim online.

For private insurance claims

If you have private insurance above the ICBC basic coverage, contact your insurer directly:

Family Insurance
Phone (outside BC toll-free): 1-800-661-4404
Phone (local): 604-681-6123

Have a question? Simply contact us and we'll provide you with the information you're looking for.


Use our contact form to send us a message—we'll be sure to reply to you with the details you're looking for shortly.

In Person

If you’re more comfortable coming in to see us, we’d be happy to give you a quote in person and chat about your business insurance needs.

By Phone

If you’d like to call us, here is a complete list of our insurance office numbers.