Valley First

Making a Claim

Need to make a claim? No problem. We've made it simple for you to report a claim. If you need to make an emergency claim, you can find that information below.

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Emergency Claims

Reporting an Emergency Claim

Hopefully you never have to experience damage to your business property. But, if disaster strikes, we are always here to help you.

  • If you are experiencing a fire, or a burglary, get out of your building and call 911 first.
  • If you have water or external house damage, do what you can to prevent any further damage.
  • If you know of a contractor who can help quickly, consider calling them. If not, do not worry, we can help.

Contact Us By Phone

Home & property related claims

This service is provided in co-operation with Stutters Construction Restoration and Shumka Craig and Moore Adjusters.

  • Call toll-free: 1-877-817-8347.
    Your call will be answered 24 hours a day, 7 days a week.

All other insurance related claims

  • During office hours, please contact any of our insurance locations.

When you call us, please try to have ready:

  • Your name
  • your phone number
  • your insurance policy number
  • the address of the property that is covered under your insurance policy

Business Claims

Reporting a Business Claim

If this is an emergency, please see our Emergency Claims tab.

To report a business insurance claim, you'll need to gather the following information:

  • Your details including your policy number, or claim number.
  • Details of any third parties involved.
  • An indication of the value of the claim, such as purchase price, replacement cost, repair costs, or the extent of the damage.
  • We also recommend you try to locate your insurance policy documents to check what's covered.

Report or Inquire About Your Claim

If we have acknowledged your claim already please contact the number given on the acknowledgement.

In person or by phone

After you contact us, we will do the following for you:

  • Answer any questions about your policy
  • Contact insurance companies if needed
  • Arrange for repairs from a restoration company for you if needed
  • Represent you to resolve any potential questions or issues during the claim process
  • Help you find other accommodation if needed

Home Claims

Reporting a Home Claim

If this is an emergency, please see our Emergency Claims tab.

To report a non-emergency house insurance claim, you'll need to gather the following information:

  • Your details including your policy number, or claim number.
  • Details of any third parties involved.
  • An indication of the value of the claim, such as purchase price, replacement cost, repair costs, or the extent of the damage.
  • We also recommend you try to locate your insurance policy documents to check what's covered.

Report or Inquire About Your Claim

If we have acknowledged your claim already please contact the number given on the acknowledgement.

In person or by phone

After you contact us, we will do the following for you:

  • Answer any questions about your policy
  • Contact insurance companies if needed
  • Arrange for repairs from a restoration company for you if needed
  • Represent you to resolve any potential questions or issues during the claim process
  • Help you find other accommodation if needed

Auto Claims

Reporting an Auto Claim

If your vehicle has been damaged or involved in an incident, you must report it to ICBC.

To report your ICBC auto insurance claim contact ICBC-Dial-a-Claim:

  • Lower mainland: 604-520-8222
  • Toll free 1-800-910-4222

Website: www.icbc.com

More information

You can also find information from ICBC on steps for a claim here.

Note for some claims, ICBC also allows you to report a claim online.

For private insurance claims

If you have private insurance above the ICBC basic coverage, contact your insurer as indicated below:

Canadian Northern Shield
Phone (toll-free): 1-888-267-6766
Website: www.cns.ca

Family Insurance
Phone (outside BC toll-free): 1-800-661-4404
Phone (local): 604-681-6123
Website: www.familyins.com

Have a question? Simply contact us and we'll provide you with the information you're looking for.

Online

Use our contact form to send us a message—we'll be sure to reply to you with the details you're looking for shortly.

In Person

If you’re more comfortable coming in to see us, we’d be happy to give you a quote in person and chat about your business insurance needs.

By Phone

If you’d like to call us, here is a complete list of our insurance office numbers.