SUSPICIOUS ACTIVITY? REPORT IT NOW.

Is it fraud?

Noticed unfamiliar activity on your account, or been contacted out of the blue and asked for information or money? These may be signs of fraud. Call our Member Advisor Centre right away for support at 1-888-597-8083.

You can also learn more about and report scams and fraud to the Canadian Anti-Fraud Centre.

Is it phishing?

Received an email or text message with any combination of these red flags?

• Not expected from the sender.
• From an unknown contact/email address that you’ve never received a message from.
• An unusual request from a company or brand you interact with.
• Contains typos, spelling errors, or the language in the message is not professional.
• Includes irregular links. When you hover over the link, it shows a web address that is not consistent with the sender.
• The message exerts pressure to respond quickly or warns of a bad outcome (e.g. your account will be locked).
• Asking you to share private information – will never ask for your personal information in an email.

It may be a phishing message, attempting to steal your information or gain access to your accounts. Don’t click on any links or respond. Report it to us right away:

• Suspicious email: forward the message to us at: reportphishing@valleyfirst.com, then delete it from your inbox.
• Suspicious text message: email a screenshot of the message to reportphishing@valleyfirst.com, then delete the message. You can also forward that suspicious text message to SPAM (7726) to report it to your local telecom carrier.

Having strong financial defenses can help you protect your money. Learn more about phishing, and other tools and decisions that can increase your security.